When will my order ship?
On average it takes between 1-3 business days for most orders to be consolidated at our Warehouse in Morrisville, NC & shipped.
Do you offer International Shipping?
Uniquities is able to offer some international shipping with UPS International. Please note that at this time, International Packages can take several weeks to arrive. Any customs fees that are applied in the country of destination are at the customer's expense. If packages are left unclaimed or refused due to customs expenses and sent back to Uniquities, Uniquities will deduct that cost from the total refund.
What Shipping Service does Uniquities use?
We ship packages under $100 with USPS & packages over $100 with UPS. All return packages will be sent via USPS. See our Shipping Policy for more information about Shipping.
When will I receive tracking?
Once we fulfill your order, you will receive an email with your tracking information. Often times these emails go directly to Spam. If you do not see tracking info in your inbox, please reach out to us at firstname.lastname@example.org.
Do you process orders over the weekends?
Any orders placed from Friday at 2pm through the weekend will not be processed or shipped until the following work week.
Can you ship to a PO BOX?
UPS – as a general rule – will not deliver any packages, any parcels, or any deliveries whatsoever to addresses that are PO boxes. UPS has written explicitly on their website that they only ever accept shipments that are addressed to real, valid, and verifiable street addresses.
Can I pick up my order at my local Uniquities store?
Yes! Simply choose "Pick Up In Store" in the cart and fill out the form. Please note that it still may take 2-4 business days for your order to be ready for pickup at the store of your choosing. Just because you chose In Store Pickup, does not mean that the items are already there! Often times, we have to ship the goods in from another location, especially if there are multiple items in the order.
What do I do if my package is lost or stolen?
Once a package has left our hands, Uniquities is not responsible for packages lost or stolen in transit. It is the customer's responsibility to reach out to UPS or USPS directly to file a claim.
What do I do if my order arrives damaged?
If an item arrives damaged, please reach out to email@example.com with your name, order number, description of the damage, and pictures of the damage. Please note that shoes may arrive with lightly scuffed soles as they are tried on in our stores. We also censor every single piece of clothing so you may see a small hole on the neckline or in the side seam. This does not qualify as a damaged item.
How do I make a return?
Please review our Return Policy to be sure that your order is eligible for a return. If it is within the correct timeframe, you can click "Start a Return" in our Footer menu. A prepaid USPS return label will be emailed to the email address provided at checkout. Please be sure to check your Spam Folder for this. The cost of the return label will be deducted from your total refund. If you have any questions about this process, please reach out to us firstname.lastname@example.org.
Can I return my online order in store?
You can take your online return back to any Uniquities location. If you need to exchange any goods, you may do so in store and continue shopping. If you are simply dropping off the return, please allow 1 business day for our E-Commerce Team to process your return and refund.
Can I return Sale items?
All sale items are Final Sale and cannot be returned or exchanged. Please review our Return Policy before placing your order.
What if I need to exchange something?
Please review our Return Policy to be sure that your item is eligible for a return or exchange. For all exchanges, we encourage you to go ahead and order the correct size that you need as our inventory changes very quickly and we cannot guarantee that the item you need will be available by the time you ship back your return. If you have further questions please reach out to us at email@example.com or call us 984-465-4185.
Can I use my Uniquities rewards for an online purchase?
At this time, our in store Rewards program is not integrated with our online shop. If you shop online, you will not accrue any Rewards Points. Rewards vouchers can only be redeemed in stores.
Why can't I find a style online?
We purposely do not put all available products on our website. If you are looking for a certain item and you do not see it online, please reach out to your local Uniquities store. Find their contact info here.
Can I use my gift card online?
If you have a physical gift card, this can only be redeemed in store. If you received an E-Gift Card in your email (containing a unique code) this can only be redeemed online.
I'm not sure what size I should order. Can you help me?
Absolutely! If you need fit assistance, please use the "Ask a Question" box on the product page or contact us firstname.lastname@example.org or 984-465-4185 and we will gladly help you find your perfect size. Our team is available M-F from 10-4.
Do you restock items that are sold out?
It is rare that we are able to get replenishment from the vendor after an item has sold out. Our best recommendation for you is if you see something you like, buy it! We accept returns within 14 days. If you are looking for a specific item please contact us at email@example.com
Can you tell me if this item is available at my local Uniquities store?
For in-store product availability, please reach out directly to the store. You can find their contact info here.
Do you have any promo codes for new customers?
At this time, we do not have any active coupons for new customers. Please sign up for our e-mails and/or text messages to be the first to know about discounts, sales, and more! Sign up here.